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Frequently Asked Questions

Get answers to the most common questions about our trading platform, tools, and services. Whether you're a beginner or a professional trader, we've got you covered.

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Creating an account is simple. Click on the 'Sign Up' button at the top right of our homepage, fill in your personal details, verify your email address, and complete the identity verification process. The entire process typically takes less than 10 minutes.

For identity verification, you'll need a government-issued ID (passport, driver's license, or national ID). For address verification, we accept utility bills, bank statements, or official government documents issued within the last 3 months. All documents should be clear and show your full name and address.

Our platform supports a wide range of trading instruments including stocks, ETFs, options, futures, forex, and cryptocurrencies. We provide real-time market data, advanced charting tools, and seamless execution across all supported markets.

Yes! We provide free demo accounts with $100,000 in virtual funds. These accounts simulate real market conditions and are perfect for testing strategies or getting familiar with our platform. You can switch between demo and live trading at any time.

Our fee structure is transparent and competitive. We offer commission-free stock and ETF trading, with low fees for options ($0.65 per contract) and crypto (0.1% per trade). There are no account maintenance fees or minimum balance requirements.

No, we pride ourselves on transparency. All fees are clearly disclosed before you execute any trade. The only additional costs you might encounter are regulatory fees (like SEC fees) which are standard across all brokers and exchange fees for certain products.

We employ bank-level security measures including 256-bit SSL encryption, two-factor authentication (2FA), and biometric login options. All client funds are held in segregated accounts at top-tier banks, and we're fully regulated by financial authorities in all jurisdictions we operate.

If you forget your password, click on the 'Forgot Password' link on the login page. We'll send a secure reset link to your registered email address. For added security, you'll need access to your two-factor authentication method to complete the password reset process.

Our dedicated support team is available 24/5 via live chat, email, and phone. For complex trading inquiries, we offer priority routing to our trading specialists. Average response time is under 5 minutes during market hours.
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Our Head Office

1148 Fulton Ave C, Sacramento, CA 95825, USA

+1 (442) 289‑8142

support@b2capitals.com

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B2Capitals

Professional Forex trading solutions featuring cutting-edge technology and expert market analysis.

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CFDs are complex instruments that carry a high risk of losing money quickly due to leverage, B2capitals are here to help you manage and build your portfolio.